FREQUENTLY ASKED QUESTIONS: 

PRODUCT

What is your return policy?

We affirm that you will enjoy & embrace the offerings presented by Traces of Akoya. We will do what we can to ensure one’s fulfillment with every transaction/exchange. Due to the nature of our offerings we do not accept returns. We offer samples of featured products on our webspace, so you can test the offering before purchasing the full size. We will offer a replacement or a shop credit in certain circumstances. Please email us at greetings@tracesofakoya.nu if you have any concerns.

What is the shelf life of your product?

The shelf life of our offerings vary based on the type of botanical material.Please refer to your packaging for specific instructions for storage and use. 

As a general understanding, it is best to keep all botanicals in controlled environments that are void of humidity, below freezing temperatures, direct sunlight, or exposure to air and other elements for elongated periods of time. 

What material is your packaging made from?

We offer multiple packaging options depending on the size and availability of materials:

Our offering are contained in black violet glass which filter out the more damaging rays of the visible light spectrum and allow portions of the UVA and infrared light waves in, keeping the products inside fresher for a longer period of time 

We also offer unique & handmade vessels designed by local artisans such as ceramicists, glass blowers, and woodcrafters.

Our Shipping Materials include:

• Box Packages in the smallest/most fitting parcel possible, cushioned by natural materials such as pine needles or biodegradable fillers, and tapped using biodegradable adhesives. 
• 100% Compostable Padded Bubble Mailers
• Complimentary materials printed on Cotton Paper & Recycled Paper.

INGREDIENTS

Are your products 100% pure?

While the majority of our offerings contain Organic & Wild harvest botanical materials.

In this line of work the word “Pure” is undependable. We focus on sourcing our materials from suppliers that practice situational assessment when it comes to meeting our Distinct Standards. 

Situational Assessments are better known as SWOT Analysis, a strategic planning & management technique used to help a person or organization identify strengths, weaknesses, opportunities, and threats related to the success of harvesting a specific material.

To us, that is the way to yield a close to Pure extraction.

Pure meaning wholesome. We do not mix, cut, falsify, misrepresent, or manipulate our botanical offerings. When using an Organic or Wild Harvest botanical it is important to consider that the material may be cultivated in a more "pure" environment but can still face processing that taints its integrity. That being endangerment, forced labor, unrenewable packaging, cultural exploitation, and simply lies to market to people that want to do good.  

Click here to learn more about the Meaning of Purity. 

No fillers, additives, synthetics.

No inferior motives, lower vibrations, counter-intuitivity. 

Where are your ingredients sourced from?

We work with Suppliers worldwide. From every continent we are fostering relationships with small scale distillerys, community operated producers, indigenous harvesters, and spiritually led organizations. We are very proud and passionate about sourcing mindfully and offering the highest vibrational Essences. 

Are all of your products vegan?

Yes, unless explicitly stated otherwise. 

PREGNANCY

Are your products safe for use in pregnancy?

We are committed to using clean, healing ingredients in everything we make and have a detailed ingredients list for all of our offerings alongside the product index card. We recommend taking this list to your doula, midwife or doctor for assurance before using of our offerings.