SHIPPING POLICY – Traces of Akoya

Your Aromatic Treasure Awaits

02/22/2023
2:22PM

Shipping Policies:

Traces of Akoya will ship our olfactory arts & botanical treasures across all continents.


Online orders ship from the Traces of Akoya home base in Atlanta, GA within 7-10 business days of the order being placed. Traces of Akoya makes all products in small batches for optimal freshness. We are a small team. Occasionally your order may be delayed a day or two as we process & package some orders in real time.  Thank you for your understanding as we grow and learn with you. 

USA

For orders within the USA, we use FedEx and USPS. Please select USPS standard ground shipping for PO Boxes to the USA.

INTERNATIONAL 

For International orders, we use DHL Express for express shipping. DHL Express does not ship to PO Boxes.

If you have any additional questions about our products, please see our FAQ page or contact us at greetings@tracesofakoya.nu

REFUNDS & TRANSACTION

We affirm that you will embrace the offerings presented by Traces of Akoya. We will do what we can to ensure one’s fulfillment with every purchase/exchange. Due to the nature of our offerings we do not accept returns. We offer samples of featured products on our webspace, so you can test the offering before purchasing the full size. We will offer a replacement or a shop credit in certain circumstances. 

LOST PACKAGES

If your parcel has been lost during shipping, please reach out to us. We will file and see to a claim on behalf of your parcel. After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages. 

 

Please email greetings@tracesofakoya.nu with any concerns about your purchase/exchange.

HOURS OF OPERATION: 

M 10AM-7PM

T 10AM-7PM

W - CLOSED FOR WELL BEING

TH 10AM-7PM

F 10AM-7PM

S 10AM-2PM

SU - CLOSED FOR WELL BEING

Off-White c/o Virgil Abloh™ embarks on a new narrative where free thinking inspires a pioneering format for the future, where the age of imagination is the product of reality.

Inspired by Virgil’s vision and approach to his art, Off-White™ nourishes a collective of creative minds that represent the best in their category and have a strong and personal connection with Virgil. Ibrahim’s relationship with Virgil and Off-White™, born and nurtured through Instagram DMs, blossomed both personally and professionally over the last 3 years creating a strong bond based on mutual respect and shared values.

“Making a successful luxury brand in nine years is genius. It’s a feat that I admire and hope to continue building upon with a rich legacy. He revolutionised streetwear and luxury that crosses generations and decades. He showed the world that the underrepresented, the underdogs and Black people, in particular, have brilliant minds and can push and compete equally in the establishment. He inspired hope and brought about change.” - Ibrahim Kamara, Art&Image Director Off-White™

Rideaux

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